At Saumyaa Automation, we are dedicated to delivering high-quality products that meet your expectations. However, we understand that there might be instances where items get damaged during transit. In such cases, we are committed to providing a seamless resolution by offering replacements. Please review our return and refund policy below:

1. Damaged Items and Replacement:

• If you receive a product that is damaged during shipping or delivery, we apologize for any inconvenience caused.
• To be eligible for a replacement, please notify our customer support team within 2 days of receiving the damaged item.
• Our customer support team will guide you through the necessary steps for the replacement process.

2. Return Process:

• When reporting a damaged item, please provide the order number, a clear description of the damage, and any supporting images if possible.
• Our team will review the information provided and may request additional details, if needed, to verify the damage.

3. Replacement Procedure:

• Once the damage is confirmed, we will arrange for a replacement of the same item, subject to availability.
• If the damaged item is no longer in stock or unavailable, we will offer you a suitable alternative or provide a refund for the cost of the damaged item.

4. Refund Policy:

• Refunds will only be issued in cases where a suitable replacement cannot be provided.
• Refunds will be processed using the original payment method used for the purchase.
• Please allow 7 business days for the refund to be reflected in your account. The processing time may vary depending on your payment provider.

5. Non-Returnable Items:

• All products, except for damaged items as outlined in this policy, are non-returnable.

6. Customer Satisfaction:

• Your satisfaction is our utmost priority. If you have any questions or concerns, please don’t hesitate to contact our customer support team. We are here to assist you in any way we can.

Contact Information:

• Customer Support Email: [email protected] 
• Customer Support Phone: +91-265-7962506
• Business Address: Saumyaa Automation, FF-113 , Phonix Complex, Sayajigunj, Vadodara, Gujarat

Please note that this Return and Refund Policy is subject to change at our discretion, and any updates will be reflected on our website. 

Thank you for choosing Saumyaa Automation. We value your trust and are dedicated to providing you with a positive shopping experience.